Program Design, Development & Evaluation
Achieving and demonstrating outcomes requires clarity in thought, focus in action and evidence of results.
Program planning and evaluation are often sidelined when the demands of service delivery seem more pressing and urgent. Successful organisations recognise that to achieve outcomes, service delivery decisions must be informed by clear logic and performance measurement. We can help you establish and use the processes required to streamline your program and achieve and demonstrate outcomes.
Need something simpler? Perhaps you just need a customer satisfaction survey or a staff satisfaction survey...not a problem! We can develop and administer your survey and provide you with a detailed report to help you understand your customer or staff experience.
- Got a great idea for a new program?
- Want to improve your program delivery?
- Won a tender and don't know where to start?
- Struggling to demonstrate tangible outcomes to your funding body?
We bring our expertise to your table to assist you to establish program logic, develop your service delivery approach, plan for implementation and to build an evaluation framework. This planning phase is critical to program success. Even if your program has been established for a while, focusing in on these important program elements can be a great strategy to troubleshoot program issues, keep your team on track and achieve the best results.